Return Policy

If you wish to make a return within the allotted timeframe, please send an email to support@thekneecap.com, for a return authorization number and return instructions.  It is important that you contact us before returning any Product to ensure that you are eligible for a refund; returned items that are not eligible for a refund will not be processed and replacement product will not be shipped (or refund given) back to you. We reserve the right to forfeit the guarantee if we suspect any abuse of our money back guarantee offer.

Please note: In order to receive a full refund, all items returned must be complete. For example, if you are returning a KneeCap™ therapeutic compression wrap, all instructions must be included in your return along with any remaining supplements or any unopened items. If your return package is missing items, you still may receive a partial refund. However, if nothing is returned, a refund will not be issued. Your return must be postmarked within the time allotted on the return authorizations instructions that are issued to you.

Please note: KCEPT does not pay for return shipping fees and does not refund any return shipping costs paid. Packages that are returned within the 30-day timeframe but without a return authorization number and/or packages refused by the customer at the time of delivery will have a return fee deducted from the refund. To ensure proper credit to your account, KCEPT recommends that you obtain tracking information on your return package. Please save your shipping receipt until your refund has been received. Refunds are processed within 7 - 10 business days of receipt. Shipping costs are nonrefundable. Credits may take 48-72 hours to appear in your account once they have been processed. This timeframe is determined by your financial institution. Please refer to your financial institution for questions regarding this time frame. KCEPT is not responsible for any bank or credit card fees that you may incur. Refunds issued by paper check will be sent via US mail. If you have further questions, please contact Customer Support by calling 1-877-860-7859 or send an email to support@thekneecap.com.

If you purchased through an authorized third party such as Amazon, and are requesting a return, you must contact that entity for a return.

All orders are processed in our warehouse immediately after order placement and therefore requests for address changes and/or order cancellation may not always be accommodated. 

Order cancellation requests - if we are not able to accommodate your request to cancel an order, the standard return procedure as noted above should be followed in order to receive a refund. Please contact Customer Support by sending an email to support@thekneecap.com to arrange a new shipment.